Returns
Our 100% guarantee provides you with a full refund or exchange when you return any purchase within 30 days. Product must be new and unopened and accompanied by an original receipt. Credit will be issued in the same form as the original payment. For credit cards, please allow two billing cycles for credit to appear on your statement. We can only refund shipping costs if the return is a result of our error.
Defective product returned within 30 days will be replaced at no charge or the customer may elect to receive a full refund. Receipt required.
Defective product returned after 30 days but within 120 days will be replaced at no charge or the customer may elect to receive a full refund in the form of an online store credit. Refunds on open billing accounts will receive a credit to their account. Receipt required.
Due to the nature of the product, customized and personalized products are not returnable.
How to Return Merchandise: All orders placed with Franklin Planner will receive an email confirming your purchase. Included in this email is a prepared packing slip that can be printed out and used in returning any product. Simply indicate the reason for your return, provide customer information, and list the items you are returning. Include this packing slip with your return and send the package to the address listed below. For your protection, we recommend that you return product using an insured method of shipping. We cannot be responsible for lost packages.
Return Address:
Franklin Planner
Attn: Returns Department
6935 West 2100 South
West Valley City, UT 84128
*Returns For International Orders*
Canada
Franklin Planner Returns
C/O Landmark Global
4240 Harvester Rd. Unit #2
Burlington, ON L7L 0E8
United Kingdom
Landmark Global UK
Unit A1, Park Way
Cranford Lane
Heston
TW5 9QA
Australia
Landmark-560
7 Eucalyptus Place
Eastern Creek NSW 2766
There will be a 15% restock fee for all returns received for orders shipped outside of the United States.
Products Shipped From a 3rd Party Business Partner
Product purchased from Franklin Planner's website or catalog call center but shipped from a 3rd Party Business Partner (as indicated by a drop ship notation on the website and in the catalog) can be returned for a full refund or exchange within 30 days. Product must be new and unopened and accompanied by an original receipt. Please note -- product must be returned to the 3rd Party Business Partner who sent the product to you. Please do not send return to Franklin Planner as it will delay your exchange or credit.
Defective product returned within 30 days shipped from a 3rd Party Business Partner will be replaced at no charge or the customer may elect to receive a full refund. Receipt required. Please contact Customer Service at (800) 654-1776 for further instructions.
Defective product returned after 30 days shipped from a 3rd Party Business Partner is subject to the 3rd Party Business Partner's return policy. Please contact Customer Service at (800) 654-1776 for further instructions.
