Returns
Our 100% guarantee provides you with a full refund or exchange when you return any purchase within 30 days. Product must be new and unopened and accompanied by an original receipt. Credit will be issued in the same form as the original payment. For credit cards, please allow two billing cycles for credit to appear on your statement. We can only refund shipping costs if the return is a result of our error.
Defective product returned within 30 days will be replaced at no charge or the customer may elect to receive a full refund. Receipt required.
Defective product returned after 30 days but within 120 days will be replaced at no charge or the customer may elect to receive a full refund in the form of an online store credit. Refunds on open billing accounts will receive a credit to their account. Receipt required.
Due to the nature of the product, customized and personalized products (including FC Studio Planners) are not returnable.
Software must be returned within 30 days of purchase in original, unopened packaging for refund. FranklinPlanner provides a 30-day warranty against software defects.
Due to the nature of the product, FranklinPlanner does not offer refunds on downloaded software unless technical defects in the software itself prevent the software from functioning.
For online, subscription based software products, please refer to the returns policy included in your subscription terms and conditions.
To Return Merchandise shipped to you from FranklinPlanner in Salt Lake City: Simply indicate the reason for your return, provide customer information, and list the items that you are returning on the reverse side of the packing slip you will receive. Include this packing slip with your return, wrap the package securely, and send the package to the address listed below or use the pre-addressed return label provided on the front of the packing slip. For your protection, we recommend that you return product using an insured method of shipping. FranklinPlanner is not liable for lost packages.
Send returns to:
FC Organizational Products
Returns Department
6935 West 2100 South
West Valley City, UT 84128
*Returns For International Orders*
Canada
Franklin Covey Returns
C/O Landmark Global
4240 Harvester Rd. Unit #2
Burlington, ON L7L 0E8
United Kingdom
Landmark Global UK
Unit A1, Park Way
Cranford Lane
Heston
TW5 9QA
Australia
Landmark-560
7 Eucalyptus Place
Eastern Creek NSW 2766
There will be a 15% restock fee for all returns received for orders shipped outside of the United States.
Products Shipped From a 3rd Party Business Partner
Product purchased from FranklinPlanner's website or catalog call center but shipped from a 3rd Party Business Partner (as indicated by a drop ship notation on the website and in the catalog) can be returned for a full refund or exchange within 30 days. Product must be new and unopened and accompanied by an original receipt. Please note -- product must be returned to the 3rd Party Business Partner who sent the product to you. Please do not send return to Franklin Covey as it will delay your exchange or credit.
Defective product returned within 30 days shipped from a 3rd Party Business Partner will be replaced at no charge or the customer may elect to receive a full refund. Receipt required. Please contact customer service at (800) 654-1776 for further instructions.
Defective product returned after 30 days shipped from a 3rd Party Business Partner is subject to the 3rd Party Business Partner's return policy. Please contact Customer Service at (800) 654-1776 for further instructions.
