Planners And Binders
A: You'll need a planner with a binder or cover. You may also like to include a few forms to add focus to your efforts.
First, choose a planner.
We have several options, including daily, weekly, or monthly planners with ring-bound, wire-bound, or saddle-stitched binding. The planner format and binding you choose will depend on your preferred planning style. If you aren't certain how you prefer to plan, you may want to start with our 21-Day planner, which lets you try planning with daily and weekly planning pages for three weeks before you make your year-long purchase.
Protect your plans with a binder or cover.
Ring-bound planners require a binder to keep your planner pages in order. Crafted from quality materials ranging from luxury leather to ballistic nylon, binders organize your necessities, provide protection from the elements, and add a touch of style to your day. If you choose a wire-bound or saddle-stitched planner, we recommend you select a cover to complement it and add order and versatility to your day.
Add Forms, Tabs, and Plastic Inserts.
Our forms, tabs, and plastic inserts make it easy to add order to your plans and focus your efforts. You'll find forms to help you manage your goals from finances to fitness, and vacations to vaccinations. If you're buying your first planner or simply want to add some basic order to your plans, try our Starter Pack, which includes several helpful forms, a pagefinder, additional tabs, and more.
A: Our planners come in four standard sizes-Monarch, Classic, Compact, and Pocket, with the following measurements:
- Monarch: 8.5" W x 11" H
The same size as letter-size paper in the U.S.) - Classic: 5.5" W x 8.5" H
(Equal to a half-sheet of letter-size paper in the U.S.) - Compact: 4.25" W x 6.75" H.
- Pocket: 3.5" W x 6" H.
We don't carry an A5 planner because our Classic planner has nearly the same dimensions. A5 paper measures 5.83" W x 8.27" H. For more information, visit our Binder and Planner Sizing Page.
A: The number of pages you can fit in your binder depends on your binder's ring size. For more detailed information about binders and planner sizes, visit our Binder and Planner Sizing page.
We designed our binders to fit comfortably in your hand. If you have a daily planner, it would be difficult to carry your entire year of planner pages with you. We recommend that you only carry three months of planner pages in your binder at a time and rotate the pages in as you need them. We also recommend that you keep all of the monthly calendar tabs in your binder for future planning. Store the rest of your planner pages in a storage case and sleeve. This inexpensive binder will protect your future pages, and is ideal for archiving your planner pages from prior years.
A: We have produced some special packages that include both a binder and a set of planner pages. But generally we prefer to make the items available separately so you can match your refill design with the binder of your choice.
A: If you still have planner pages inside your binder, you'll find the size listed in the bottom right footer. It will say Monarch, Classic, Compact, or Pocket. If you don't have pages to refer to, check the binder rings. If there are seven rings in the binder, it is either Classic or Monarch. If it holds a full-sized sheet of paper (8" x 11"), it is Monarch. If it is too small to hold the full-sized sheet of paper but has seven rings, it is Classic.
If your binder has only six rings it is either Pocket or Compact. In this case you'll have to measure the distance between the top three rings and the bottom three rings. If the space between the two sets of rings is 2 inches (5 cm), then the planner is the Compact size. If it is 1.5" (3.81 cm), it is the Pocket size.
A: Usually the size and design of a planner refill is printed in the bottom right footer (the bottom corner) of your planner pages. For example: Original, Classic.
About My Order
A: Planners are available four months prior to their start date. That means that planners that begin in January of any given year are available for purchase in August of the preceding year. All of our planners have a January start date, but several of our planners are also available with April, July, or October start dates. Please note: If you are purchasing an Original, Blooms, or Monticello planner that starts in either January or July, it will be available as much as 6 months in advance.
A: If your current planner ends in March, for example, and the new planner you'd like to try won't begin until July, we can sell you a quarter pack of planner pages to tie you over. Quarter Packs are Daily or Weekly 3-month supplemental packets of planner pages. They are made from whichever style of pages are available at the time, so the style can't be guaranteed-but they will provide you with space to plan until your new planner arrives.
A: To track your order, visit our Order Status Page here. Enter your order number and the email address you used when ordering, and you'll be able to follow your purchase from our warehouse to your home.
A: If you've placed an order with us before and would like to view your history, you can find that information here. You will need to login in order to see your order history.
If you like the planner you have and would like to reorder it, visit our Home page and click the Reorder My Planner button at the top left hand part of the screen. It's a simple way to ensure you have the same planner next year that you love so much right now.
A: Once an online order is submitted, it begins the shipping process. We begin this service immediately to ensure the timely receipt of the items ordered. For this reason, your order generally cannot be canceled once it's submitted. If a change needs to be made, please call our customer service line at 1.800.654.1776. They can determine if any changes are possible.
A: No. After placing an order, the credit card's issuing bank will place an authorization hold on the bank account for the entire amount of the purchase. You will be charged only when each item or group of items ship.
A: Authorization holds can be as short as a few days and up to a week or more. The hold time depends on a number of factors including the type of card (credit or debit), the card network (Visa, MasterCard, Discover or American Express), the bank or credit union issuing the card, the type of merchant involved, personal banking history, and even the day of the week. Most transactions are settled or drop off within 5 business days.
A: Each time an order is attempted an authorization for the amount of the order is made. An authorization can appear even if the transaction was declined. The most common reason for a declined transaction is that the billing address entered does not match the billing address for the debit or credit card being used for payment. Clicking the “Confirm order” button more than once or using the browser’s back button during check out can also cause duplicate authorizations.
A: These tips can help avoid multiple authorizations:
- Avoid using the browser’s back button during checkout. Review the shopping cart carefully before beginning the check out process.
- Sign into an account and set up a billing and shipping address in the account settings before beginning checkout.
- Use a credit card for all online purchases. Not only do credit cards offer added protection against fraud but generally credit limits are more flexible than checking account balances.
- Paypal and Amazon Pay are available on our site. These payment methods do not have an authorization.
Contacting FranklinPlanner
A: Our customer service representatives are happy to answer any questions you may have. Simply call 800.654.1776 between 7:00 a.m. and 6:00 p.m. Mountain Time, Monday through Friday. You can also connect with us via Live Chat, or email [email protected]
A: There are several ways that we can help you stop receiving mail. You can:
- Contact us via online chat at the Live Chat button above
- Email us at [email protected]
- Or call our service team at 1.800.654.1776.
- Please include the numbers in the orange and blue boxes on the back of the mailing you received and the name and address to which it was sent.
Please understand that your information will be removed from our mailing lists immediately, but due to the nature of a catalog production schedule, it may be as long as 12 weeks before your request is completely processed. Some catalogs and other mailings may currently be in production and it would be too late to remove your name from those mailings. Rest assured however, your information will be removed from our mailing lists as soon as you make the request, and you will stop receiving mailings in due course.
A: There are various ways to ensure that you are removed from our email list:
- Use the link provided in our emails to be removed from the list
- Click the "Manage Email Preferences" link at the bottom of any page on our site. You'll then be sent an email with a link to unsubscribe or change your email settings.
- Email us at [email protected] requesting that you be removed from the email list.
- Also, feel free to contact us via online chat by clicking on the Live Chat tab above to make this request. Or call us at 1.800.654.1776 and ask that you be removed from our email list.
Please allow up to two weeks for your information to be removed from all of our databases.
A: All FranklinCovey products carry an unconditional guarantee against any defect in craftsmanship for 120 days. If any of your items were damaged in transit or suffer from a manufacturing defect we will simply replace them at no cost. Just call our Customer Service line at 1.800.654.1776. We'll provide a method of return for the damaged/defective items and expedite a replacement promptly.
If you have a binder that is no longer under warranty, you may be able to have it repaired at a shoe or luggage repair shop.
