Returns
We offer a 100% satisfaction guarantee on all products. You can return any item(s) for a refund within 30 days of receiving your order (not including shipping). Items being returned must be new, unopened, in sellable condition, and accompanied by the original receipt or return authorization. You would be responsible for any return shipping costs unless the item(s) you received were damaged in transit, defective, or are different than what appears on your original order confirmation. Refunds will be issued in the same form as the original payment. For credit cards, please allow two billing cycles for the refund to appear on your statement.
For items that arrived damaged, defective, or different than what was listed on your original order confirmation, please call us for additional return information and to obtain a pre-paid shipping label. Defective product returned within 30 days will be replaced at no charge or the customer may elect to receive a refund for the item(s). Receipt or return authorization is required. Defective product returned after 30 days, but within 120 days, will be replaced at no charge or the customer may elect to receive a refund in the form of an online store credit. Refunds on open billing accounts will receive a credit to their account. Receipt or return authorization is required.
Due to the nature of the product, customized and personalized products are not returnable.
Learn more about our Product Guarantee here.
How to Return Merchandise
Please visit www.franklinplanner.com/returns to request a return authorization. If your order is eligible for a return, a return authorization form will be sent to the email address associated with your order. Print this form and include it in your package. You would be responsible for any return shipping costs unless the item(s) you received were damaged in transit, defective, or are different than what appears on your original order confirmation. For your protection, we recommend that you return the product using an insured method of shipping. We cannot be responsible for lost packages. For additional questions or assistance, please contact Customer Service at (800) 654-1776.
Products Shipped From a 3rd Party Business Partner
Product purchased from Franklin Planner's website or Call Center but shipped from a 3rd Party Business Partner (as indicated by a drop ship notation on the website and in the catalog) can be returned for a full refund within 30 days. Product must be new and unopened and accompanied by an original receipt. Please note – product must be returned to the 3rd Party Business Partner who sent the product to you. Please do not send return to Franklin Planner as it will delay your credit.
Defective product returned within 30 days shipped from a 3rd Party Business Partner will be replaced at no charge or the customer may elect to receive a full refund. Receipt required. Please contact Customer Service at (800) 654-1776 for further instructions.
Defective product returned after 30 days shipped from a 3rd Party Business Partner is subject to the 3rd Party Business Partner's Return Policy. Please contact Customer Service at (800) 654-1776 for further instructions.
