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When Will My Order Arrive?

The timing for when you receive your order depends on the shipping method chosen during checkout. Orders must be submitted by 11:00 a.m. MST in order to be processed within the same day. Orders submitted after 11:00 a.m. MST will be processed within the next business day (does not include orders placed on Saturday or Sunday).

Below are the general arrival guidelines, although during certain holiday periods, shipping times may take longer:

Value Ground Shipping
Orders arrive in 8-12 business days from the time your order is submitted.

Standard Ground Shipping
Orders arrive in 4-7 business days from the time your order is submitted.

2nd Day Shipping
Orders submitted before 11:00 a.m. MST will arrive by 4:30 p.m. on the 2nd business day (does not include Saturday or Sunday) from the day your order is submitted.

Overnight Shipping
Orders submitted before 11:00 a.m. MST will arrive by 3:00 p.m. on the next business day (does not include Saturday or Sunday) from the day your order is submitted.

Please Note: Some of our products are specialty items and ship separately from our regular products (no additional shipping fee is required). If a product you are purchasing has specialty item messaging in its description, please allow 3-4 business days for order processing, then add applicable shipping time to your order based on the shipping method you selected.

If you have additional questions about the shipment of your order, please contact us.

For questions or assistance
Email us at orders@franklincovey.com
Chat with a support rep by clicking here
Find an answer in our Frequently Asked Questions
Call us at 800-819-1812
For technical support, please click here

See a list of all contact information